Privacy Policy
Here at Imagination Avenue, we are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR)and the Data Protection Act 2018.
This Privacy Policy outlines how we collect, use, disclose and safeguard your information when you visit our play café, book services, attend events or use our website.
This Privacy Policy outlines how we collect, use, disclose and safeguard your information when you visit our play café, book services, attend events or use our website.
1. Who We Are
Data Controller:
Imagination Avenue Play Café
Address:
Unit 2F Onyx Business Park, Enterprise Road, Barnstaple, Devon, EX31 3ZD
Website:
https//imaginationavenueplaycafe.co.uk
Imagination Avenue Play Café
Address:
Unit 2F Onyx Business Park, Enterprise Road, Barnstaple, Devon, EX31 3ZD
Website:
https//imaginationavenueplaycafe.co.uk
2. What Personal Data We Collect
We may collect and process the following information:
Contact Details (your name, email address, telephone number.)
Booking Information (event details, number of children/adults attending, child's name and age.)
Marketing Preferences (your consent to receive updates or offers.)
Photos/Videos (only with explicit consent for promotional purposes.)
Website Data (cookies, IP addresses and browsing behaviour.)
Contact Details (your name, email address, telephone number.)
Booking Information (event details, number of children/adults attending, child's name and age.)
Marketing Preferences (your consent to receive updates or offers.)
Photos/Videos (only with explicit consent for promotional purposes.)
Website Data (cookies, IP addresses and browsing behaviour.)
3. How We Use Your Data
We use your data to:
Confirm bookings and manage events.
Respond to enquiries and customer service queries.
Improve our services and website functionality.
Send marketing emails and newsletters (with your explicit consent.)
Maintain safety and security within our premises.
Confirm bookings and manage events.
Respond to enquiries and customer service queries.
Improve our services and website functionality.
Send marketing emails and newsletters (with your explicit consent.)
Maintain safety and security within our premises.
4. Marketing Communications
With your explicit consent, we may send occasional email about:
Special events or promotions.
New play features or services.
Holiday opening times or schedule changes.
You can opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.
Special events or promotions.
New play features or services.
Holiday opening times or schedule changes.
You can opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.
5. Lawful Basis for Processing
We process your data under the following legal basis:
Consent (for email marketing and media usage)
Contract (to manage bookings and provide service)
Legal Obligation (for tax, health and safety and safeguarding children)
Legitimate Interest (for internal analytics and improving customer experience)
Consent (for email marketing and media usage)
Contract (to manage bookings and provide service)
Legal Obligation (for tax, health and safety and safeguarding children)
Legitimate Interest (for internal analytics and improving customer experience)
6. Data Sharing
We may share your data with:
Service providers (e.g. payment gateways, website analytics platforms.)
Regulatory bodies or law enforcement (if required by law.)
We do not sell your personal data.
Service providers (e.g. payment gateways, website analytics platforms.)
Regulatory bodies or law enforcement (if required by law.)
We do not sell your personal data.
7. Cookies and Website Data
Our website uses cookies to:
Ensure site functionality
Analyse visitor behaviour (e.g. pages visited, time on site.)
Improve services and navigation
By using our website, you consent to our use of cookies in your browser settings.
Ensure site functionality
Analyse visitor behaviour (e.g. pages visited, time on site.)
Improve services and navigation
By using our website, you consent to our use of cookies in your browser settings.
8. How We Store Your Data
We take reasonable steps to protect your personal data, including:
Secure cloud-based storage.
Password protected systems.
Limited access controls for staff.
Data is stored only as long as necessary for the purpose it was collected or as required by law.
Secure cloud-based storage.
Password protected systems.
Limited access controls for staff.
Data is stored only as long as necessary for the purpose it was collected or as required by law.
9. Your Rights (UK GDPR)
You have the right to:
Access your personal data.
Request correction or deletion of your data.
Withdraw consent at any time.
Object to or restrict processing.
Data portability (receive a copy of your data.)
Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk
To exercise your rights, contact us at:
hello@imaginationavenueplaycafe.co.uk
Access your personal data.
Request correction or deletion of your data.
Withdraw consent at any time.
Object to or restrict processing.
Data portability (receive a copy of your data.)
Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk
To exercise your rights, contact us at:
hello@imaginationavenueplaycafe.co.uk
10. Children's Privacy
We collect children's names and ages only for event planning, safety and personalised experiences. This information is not used for marketing and is stored securely.
Parental or guardian consent is always required for photos or media use.
Parental or guardian consent is always required for photos or media use.
11. Changes to This Policy
We may update or change this Privacy Policy from time to time. The latest version will always be available on our website and in our play café.
12. Conact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Imagination Avenue Play Café
Unit 2F Onyx Business Park
Enterprise Road
Barnstaple
Devon EX31 3ZD
Imagination Avenue Play Café
Unit 2F Onyx Business Park
Enterprise Road
Barnstaple
Devon EX31 3ZD